Original Research

A South African study on antecedents of intention to quit amongst employees in bed and breakfast establishments in the Free State province

Lebohang Monyaki, Crispen Chipunza, Nhamo Mashavira
The Southern African Journal of Entrepreneurship and Small Business Management | Vol 14, No 1 | a462 | DOI: https://doi.org/10.4102/sajesbm.v14i1.462 | © 2022 Lebohang Monyaki, Crispen Chipunza, Nhamo Mashavira | This work is licensed under CC Attribution 4.0
Submitted: 20 August 2021 | Published: 28 February 2022

About the author(s)

Lebohang Monyaki, Department of Business Management, Faculty of Management Sciences, Central University of Technology, Bloemfontein, South Africa
Crispen Chipunza, Department of Business Management, Faculty of Management Sciences, Central University of Technology, Bloemfontein, South Africa
Nhamo Mashavira, Julius Nyerere School of Social Sciences, Great Zimbabwe University, Masvingo, Zimbabwe

Abstract

Background: The continued growth in employment creation by small businesses in the hospitality sector necessitates research in organisational behaviour concepts such as turnover intentions that, for a long time, have been associated only with large organisations.

Aim: This study investigated the impact of selected individual and organisational factors on turnover intentions amongst employees in bed and breakfast (B&B) establishments in a district in the Free State province of South Africa.

Setting: There is limited research within the South African context on antecedents of intention to quit amongst employees in B&B establishments.

Methods: The study was purely quantitative. An ex post facto design was adopted. One hundred and forty four (144) employees were chosen using convenience sampling. Data were collected using a structured questionnaire and data analysis was done by way of structural equation modelling (SEM).

Results: Human resource practices, quality of work environment and organisational structure, all explained variance in intentions to quit. Human resource practices had a strong relationship with job satisfaction, and the quality of work environment was related to organisational commitment, while organisational structure explained employees’ job stress.

Conclusion: The effectiveness of B&B establishment owners’ interventions to reduce intentions to quit amongst employees is dependent on the implementation of excellent human resource management (HRM) practices and creating a conducive work environment that promotes employees’ long-term commitment to the business.


Keywords

bed and breakfast; hospitality industry; individual factors; intention to quit; organisational factors

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Crossref Citations

1. Investigating turnover intention in a financial organisation in Gauteng
Gloria S. Tshwane, Molefe J. Maleka, Portia M. Tladi
SA Journal of Human Resource Management  vol: 21  year: 2023  
doi: 10.4102/sajhrm.v21i0.2177