COACHING AS A SUPPORT FUNCTION FOR POTENTIAL ENTREPRENEURS

There is an on-going debate on whether the practice of coaching support is useful for entrepreneurs who lack the skills and assistance needed to make a success of their businesses. The aim of this paper was to gain a better understanding of the benefits derived from coaching support, this study explores the debate on whether coaching is useful as a support function for entrepreneurs and the confusion that exists between mentorship and coaching. Throughout literature, coaching and mentoring are often used interchangeably since both methods encourage an individual to solve problems themselves. However, mentoring is perceived as a voluntary relationship with a long-term focus on the overall business endeavour that assists entrepreneurs in broadening their personal horizons and teaching them how to be an entrepreneur. Coaching, on the other hand, is perceived as a business relationship with a short-term focus on assisting entrepreneurs in improving business performance through the development of specific skills and goal achievement, for the purposes of growth and success benefits include new perspectives, increased productivity and performance, goal attainment, life and work satisfaction and fulfilment, better quality of work, increased adaptability, enhanced communication, increased selfawareness. Coaching is a development tool that can be used by entrepreneurs to overcome various challenges, improve efficiency, achieve future success and develop necessary skills. This study employed a qualitative research design and used 12 semi-structured, face-to-face interviews that were conducted with participants from the Pretoria region, between August and October 2015. The study found that confusion still exists around the concepts of coaching and mentoring. Furthermore, it was found that both mentoring and coaching are useful as a support function for entrepreneurs, as evidenced through the benefits derived from the support intervention. These benefits mainly include the development of skills, particularly of 21st century skills, new perspectives, enhanced communication, increased self-awareness and learning, and were facilitated by learning. Both mentoring and coaching can benefit potential entrepreneurs; however, each form contributes different benefits. Coaching contributes to self-development of entrepreneurs while mentoring assists in the development of managerial functions needed to successfully start and grow a business. It is clear that these different forms of support intervention aid in developing different skills, and therefore, entrepreneurs should articulate their required needs before engaging support. Proceedings of the 28th Annual Conference of the Southern African Institute of Management Scientists ISBN: 978-0-620-71797-7


Introduction
It is well documented that entrepreneurial skills are becoming increasingly important for survival and future entrepreneurial and business success as well as job creation. This is especially true in today's dynamic and competitive environment in which entrepreneurs are faced with greater market and competitive pressures (Dobrea & Maiorescu 2015:249). Entrepreneurs often lack the tools and support needed to grow a successful business and turn to coaching to provide support for the future success of their business (Audet & Couteret 2012:516;Crompton & Smyrnios 2011:11). Coaching is used as a support function for entrepreneurs and an important development tool for entrepreneurs (Dobrea & Maiorescu 2015:248;Fielden & Hunt 2011:354;Saadaoui & Affess 2015:56). However, there is little research on the perceived benefits derived from a coaching as a support intervention in the small-to-medium enterprise or emerging entrepreneurial environment (Audet & Couteret 2012:516;Crompton & Smyrnios 2011:2;Saadaoui & Affess 2015:55). Furthermore, it is important to note that previous academic research has explored coaching on a theoretical basis more than on an empirical basis (Kutzhanova, Lyons & Lichtenstein 2009:195), and more research is needed to investigate the effectiveness of coaching specifically in the entrepreneurship and small and medium-sized enterprises (SME) realm (Kim & Kuo 2015:169;Mühlberger & Traut-Mattausch 2015:199).
Coaching is seen as a support function for individual support, based on an interpersonal relationship that facilitates learning (Audet & Couteret 2012:516;Kutzhanova et al. 2009:207). Literature on coaching also highlights the fact that coaching only provides a support structure and does not to do the work for the entrepreneur (Audet & Couteret 2012:520). Furthermore, coaching is used as a means to empower the entrepreneur and encourage the entrepreneur to think more strategically and arrive at solutions on their own (Audet & Couteret 2012:528;Wakkee, Elfring & Background: There is a longstanding debate on whether the practice of coaching support is useful for entrepreneurs who lack the skills and assistance needed to make a success of their businesses. Monaghan 2010:6). Coaching is thus used in the skills development process and ultimately to improve organisational growth, financial performance and firm performance through derivation of the practical benefits of coaching (Crompton & Smyrnios 2011:18;Dobrea & Maiorescu 2015:258;Kutzhanova et al. 2009:195-196). However, literature also outlines the roles of coaching which include coaches acting as sounding boards, listeners, advisors, counsellors, skill enhancers and facilitators of learning and development (Crompton & Smyrnios 2011:4;Dobrea & Maiorescu 2015:245). Such roles aid in the processes of development and goal setting and provide focus and direction for entrepreneurial focus on processes and issues relating to their business (Wakkee et al. 2010:7).
Previous research has focused mostly on executive coaching and mentoring rather than business coaching for entrepreneurs (Dobrea & Maiorescu 2015:248;Koopman 2013:3;Kutzhanova et al. 2009:196). Therefore, it created a platform for a debate on whether coaching is useful in skills development and as a support function for the small-tomedium enterprise, as well as emerging entrepreneurs. The aim of this study was to address and develop a better understanding of the gap that exists in the literature on whether coaching is useful as a support function for entrepreneurs and to better understand the perceived benefits derived from coaching support. The study adds value by contributing to the debate on coaching as a support function and is qualitative in nature. The study aimed to answer the following two research questions, namely: • What perceived coaching support was received by participants? • What perceived benefits were derived from the support intervention received?
The rest of the article is structured as follows: Firstly, existing literature that focuses on the entrepreneur, the nature and importance of coaching and the perceived benefits of coaching as a support function is reviewed. A discussion of the methodology with particular reference to the research design, sampling, the data collection method, method of data analysis and the criteria to ensure trustworthiness follows. The findings of this study are then reported and discussed. This section of the paper reports on the participants' reflection on their support intervention experiences. Lastly, the article is concluded with a summary of the findings and theoretical implications, managerial implications, and limitations and recommendations for future research.

Literature review
The nature and importance of entrepreneurship An entrepreneur can be defined as a person who starts a business venture through the identification and exploitation of an opportunity, by gathering resources and bearing the risk of failure (Nieuwenhuizen & Nieman 2009:9). Similarly, entrepreneurship is a venture undertaken by an entrepreneur who assumes the risk of the discovery and exploitation of an opportunity ( (Freiling & Laudien 2013:2-3;Hammer 2012:3;Urban 2012:17). Entrepreneurs are facing rapid changes in environmental, economic, market and competitive pressures and, because of these pressures, they seek faster and better ways of keeping up with the pace of change (Crompton 2012:22;International Coach Federation n.d.).
Entrepreneurs want to receive advice on matters such as planning, strategy and marketing, and learn how to engage in high-level thinking (Crompton 2012:20). Furthermore, it is essential for entrepreneurs to continuously develop their skill set in the face of changing environmental pressures (Mazra & Guy 2012:293

The nature and importance of coaching
The notion of coaching is not a new phenomenon. Previous literature highlights definitions of coaching as a means to assist people in developing the necessary knowledge, opportunities and tools needed for adequate growth (Feldman & Lankau 2005:830). The International Coach Federation (ICF) (n.d.) defines coaching as 'partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential'. Similarly, Vidal-Salazar, Ferrón-Vilchez and Cordón-Pozo (2012:424) define coaching as a management practice that encourages personal development and fosters sustainable economic growth. Audet and Couteret (2012:516) offer a conceptualised definition of coaching as a support structure that facilitates learning and development of potential. Other definitions of coaching include coaching as a process of facilitating growth and change (Moore et al. n.d.:33) and coaching as a tool for self-development for increased effectiveness and fulfilment (Centre for Coaching 2015). For the purpose of this paper, coaching is defined as the support for emerging entrepreneurs in the start-up phase of their business, with the aim of development or improvement of the necessary skills required for independence and future success (Audet & Couteret 2012:516;Saadaoui & Affess 2015:55).
Coaching differs from other managerial tools used to aid the entrepreneur such as consultancy and mentoring. It is important that a distinction be made between these terms. Consultancy does not facilitate learning, unlike coaching which creates and facilitates a learning environment. Coaching does not provide 'ready-made answers to specific problems' (Audet & Couteret 2012:516) but rather allows and encourages the entrepreneur to overcome problems through their own problem-solving processes (Audet & Couteret 2012:516;Mühlberger & Traut-Mattausch 2015:202;Rosha 2013:124). Coaching and mentoring are often used interchangeably in literature (Crompton 2012:33;Koopman 2013:11), owing to the fact that the two methods are almost the same. Both these methods encourage an individual to solve problems themselves (Audet & Couteret 2012:516). However, mentoring is perceived as a voluntary relationship with a long-term focus on the overall business endeavour. The purpose of mentoring is to assist entrepreneurs in broadening their personal horizons and teaching them how to be an entrepreneur. For the purpose of this paper, mentoring is defined as a formal process of advice or support given by a person who has experience and knowledge to another person who is lacking in such experience and knowledge (Arkün Kocadere 2015:1). Coaching, on the other hand, is perceived as a business relationship with a shortterm focus on assisting entrepreneurs in improving business performance through the development of specific skills and goal achievement, for the purposes of growth and success (Audet & Couteret 2012:516-517;Crompton 2012:33;Koopman 2013:3;McKevitt & Marshall 2015:264).
Several types of coaching exist in literature and needs mentioning. These types can be categorised as executive coaching, business coaching, personal coaching and entrepreneurial coaching. However, the focus of this study is on entrepreneurial coaching. Nevertheless, the concept of coaching generally remains the same regardless of the context (Wilson 2014:8). Therefore, for the motivation of this paper, theory was drawn from all contexts to provide supporting arguments.

The roles of the coach
The roles of coaching, as well as the roles of coaches, are highlighted throughout literature. A coach can perform various roles such as improving job performance, assisting in the development of strategic plans, inspiring entrepreneurs to reach higher levels of personal and professional potential, assisting the entrepreneur in defining his or her limitations, and providing guidance, support, accountability and encouragement (Crompton & Smyrnios 2011:4;Kutzhanova et al. 2009:207;Lavryk 2013:142;Lawless 2009:41;Rosha 2013:124). The coach provides support that creates the opportunity for an entrepreneur to acquire or enhance skills for specific tasks (Bax, Negrutiu & Calota 2011:5;Crompton & Smyrnios 2011:4;Rosha 2013:124), by facilitating learning and development, and assisting an individual in the formation of new strategies for thinking (Bax et al. 2011:5;Crompton & Smyrnios 2011:4;Kutzhanova et al. 2009:207). The aim is to help the entrepreneur develop the critical ability to step back from a situation and to think about the learning process (Audet & Couteret 2012:518).
Coaches provide guidance towards a better focus on organisational issues and processes and facilitate change (Botma 2012:7;Wakkee et al. 2010:7) by guiding the entrepreneur into a situation where he or she becomes aware of his or her incompetencies, which becomes necessary for implementing corrective measures. Entrepreneurs are taught to see themselves realistically and reflect on their behaviour and how others perceive their actions, which is achieved through inner potential exploration, learning and selfawareness (Bachkirova, Arthur & Reading 2015:185;Crompton 2012:28;Lawless 2009:10;Vidal-Salazar et al. 2012:426). The coach provides a structure that does not allow the coach to do work for the entrepreneur, but rather a structure that will facilitate problem-solving and encourage entrepreneurs to derive their own solutions (Audet & Couteret 2012:516;Koopman 2013:5). This solution-focused approach uses thought-provoking questioning that encourages entrepreneurs to change their thinking by challenging their underlying assumptions and allowing entrepreneurs to work through challenges that they perceive as opportunities rather than as problems (Crompton 2012:50;Crompton, Smyrnios & Bi 2014:17;Nikolova et al. 2014:86). The coach may act as a sounding board for entrepreneurs with the purpose of challenging their thinking and encouraging more strategic thinking for the exploration of alternative perspectives (Gray, Ekinci & Goregaokar 2011:864-865). In this way, coaches are expected to listen and create a safe space for sharing and discussion of problems and opportunities (Crompton 2012:150;Nikolova et al. 2014:86).

Perceived benefits of coaching
Coaching has an important place in the world of business as a useful tool in jobs that require learning (Saadaoui &  . Literature further shows that coaching has an important bearing on important factors such as self-efficacy, growth and performance, skills development, goal setting and planning, and personal and work life.

Self-efficacy
Entrepreneurial self-efficacy refers to the strengths of an individual's belief that he or she has the capability of performing the roles and tasks of an entrepreneur and represents what the individual thinks he or she can realise with his or her skills (

Growth and performance
Business coaching has an impact on the growth and performance of an entrepreneur's business (Crompton et al. 2014:25). Dobrea and Maiorescu (2015:248) demonstrated that a company's growth and financial performance were indeed an outcome of coaching. This is furthermore confirmed in the study conducted by Crompton and Smyrnios (2011:8-18). The participants revealed that between 5% and 50% of growth was attributable to coaching. The participants revealed that growth resulted because coaching provided them with the opportunity to consider other perspectives and options. Coaching also contributed wisdom, experience, help and guidance. They concluded that coaching is positively related to growth and performance. Further evidence is offered by The ICF (n.d.), who claims that coaching maximises performance through improvement in business management and improved work performance.

Skills development
Skills can be viewed as the integration of knowledge and ability, within a perceived environmental area of application (Kutzhanova et al. 2009:194). The concept of skill describes specific abilities of the entrepreneur. Entrepreneurs develop different skills because of different experiences. Skill development involves the transition of knowledge into behavioural processes of learning. Coaching is important in the facilitation of learning to expand the knowledge of entrepreneurs. Additionally, coaching is used as a development tool to teach the entrepreneur how to expand, learn and acquire skills and to develop and refine the skills and capabilities of the entrepreneur (Anzengruber 2015:33;Kutzhanova et al. 2009:194-205;Lawton-Smith 2007:2).

Goal setting and planning
Participating in coaching is associated with enhanced goal attainment (International Coach Federation n.d.). In the study conducted by Lawless (2009:86-125), participants divulge that goal setting and planning made significant differences to their business. For these participants, planning was a means of prevention to the overreaction to daily events and assisted individuals in the control of their businesses. Furthermore, the study revealed that coaching influences goal planning and achievement. Coaching was used to narrow down goals to provide the entrepreneur with a more specific focus. Mühlberger and Traut-Mattausch (2015:218) supported this notion in their study which reinforced the fact that coaching is effective for goal-related results and further revealed that coaching positively influenced goal attainment, and not only goal setting.

Personal and work life
Coaching can improve mental health, enhance the entrepreneur's quality of life and increase job satisfaction and fulfilment (Centre for Coaching 2015). Coaching affords entrepreneurs the opportunity to develop a broader perspective of the roles they should fulfill in their businesses and allows them to reflect on their existing knowledge. This reflection reveals limitations in the entrepreneurs' skills and, consequently, their inability to cope with problems. Coaching plays an important role in the self-learning process and includes features such as self-management (Gray et al. 2011:877;Kutzhanova et al. 2009:205). Coaching helps participants manage change and carry out cognitive and emotional tasks, as it allows entrepreneurs to divulge confidential concerns, deficiencies and doubts (Gray et al. 2011:874-877), which is found to be useful for entrepreneurs in the reduction of stress or loneliness (Botma 2012:48-55). Success in personal areas of an entrepreneurs' life may provide the entrepreneur with greater organisational focus for long-term success (Gray et al. 2011:874).

Summary of literature review
It can be assumed that coaching is useful as far as it assists entrepreneurs in improving their self-efficacy; contributes to growth and performance; provides a positive learning environment that facilitates skills development; provides an effective means to planning, goal setting and goal achievement; and provides balance in the personal and work life of entrepreneurs. However, Crompton (2012:169) notes that the benefits derived from coaching are difficult to express in quantifiable terms. Rather than a measure of firm growth, benefits are generally determined by the satisfaction felt by the entrepreneur about the coaching experience and by his or her personal development throughout the process, and outcomes are generally difficult to quantify (Bachkirova et al. 2015:178). Therefore, for the purpose of the study, qualitative data are collected through semi-structured interviews to determine the benefits as perceived by the entrepreneurs.

Methodology
As a result of the qualitative nature of this research and in order to understand how entrepreneurs interpret, construct and make meaning from their experiences, a generic qualitative research design was applied. This design was useful in developing and understanding the usefulness of coaching support and the benefits thereof. This study also sought to describe the coaching experience from an entrepreneur's perspective and expand the current available knowledge on the usefulness of coaching as a support function (Cooper & Schindler 2014:15;Vogt 2005:22). The questions included in the discussion guide can be found in Appendix 1.
The unit of analysis in this study was individuals who received support intervention for the purposes of learning and development. The sample consisted of 10 entrepreneurs (incubatees) who had received (perceived) coaching as a support intervention for business purposes from an incubator. An incubator can be defined as an environment that fosters the creation and the development of entrepreneurial businesses (Anholon et al. 2016:66). Two additional participants, who had received life coaching support from a professional coach, were included to form an experimental group. One was also an entrepreneur, whilst the other merely received life coaching. The reason for the inclusion of the experimental group is that the researchers noticed that there was confusion between mentoring and coaching, such that the 10 incubatees had the perception that they were receiving coaching support, but had actually received mentoring support from the incubator, as noted in the findings section of the paper.
A total of 12 individuals from Pretoria participated. Snowball sampling and purposive criterion sampling were employed to identify and specify particular predetermined criteria to be possessed by participants (Guest, Bunce & Johnson 2006:61;Plano Clark & Creswell 2015:334;Polit & Beck 2012:519-523). Participants were chosen based on prior experiences with coaching for business purposes and being an entrepreneur. Twenty-one letters of introduction were sent out to potential participants. Fourteen participants responded. Semi-structured interviews were conducted with 12 of the 14 participants who responded to the invitation to participate.
Thematic analysis was used to systematically identify, organise, analyse and report patterns or themes within the data and allowed the researchers to make sense of the coaching experiences of entrepreneurs (Braun & Clarke 2006:79, 2012. The data were coded by inductively assigning codes or labels to describe text segments of the transcripts. Each code identified was relevant to the research questions. Each theme in this paper can be defined using the sub-themes and respective codes, which reflect any meaningful patterns evident from the data.

Findings and discussion
The aim of this study was to address and develop a better understanding of the gap that exists in literature on whether coaching is useful as a support function for entrepreneurs and to better understand the benefits derived from the received support intervention. Figure 1 shows the total number of responses that correspond with each theme, as well as the number of coded responses that were contributed by the incubatees and those that were contributed by the experimental group.
The graph shows the main themes that emerged in this research, namely: coaching, mentoring, the confusion between coaching and mentoring, 21st-century skills and learning. Furthermore, the graph also shows the contributions of the incubatees and the experimental group to each theme. The section following the graph discusses the findings of this research.

Coaching
The finding in this section deals with the coaching support contribution that participants received. In analysing the 448 coded responses, it was found that 140 were applicable to coaching, which can be described as a self-development tool for increased effectiveness and fulfilment (self-velopment), and as a support intervention that assists in the maximisation of personal and professional development (coaching contribution) (Centre for Coaching 2015; International Coach Federation n.d.). Therefore, the main theme of coaching is supported by the sub-themes of coaching contribution and self-development.
The coaching intervention included participants telling their coach about what was going on in their lives, what they were struggling with and what they were trying to achieve in terms of improvement. In addition to this, and in line with literature, the data showed that coaching was an open conversation that provided participants with a person who listened to them and a safe space where participants were able to speak freely without fear of judgement (Crompton 2012:15;Kim & Kuo 2015:154;Nikolova et al. 2014:86). The coaching intervention worked to provide direction to participants and empower them through a process of selflearning that allowed them to find their own solutions. This is also in line with literature that suggests that coaching does not merely provide the answer to the problem, but rather allows the individual to derive their own solution ( Although these findings suggest that coaching is useful as a support function and offers several benefits such as selfdevelopment and increased confidence, it should be noted that 59 out of the 138 coded responses that contributed to the theme of coaching were responses from the two experimental participants (P11 and P12) who received coaching from a qualified coach using a specific growth model to develop the person. This suggests that the group of incubatees were not the recipients of a coaching intervention.

Mentoring
Mentoring was identified as a second main theme in the study, with a total of 133 coded responses. The three subthemes, namely: structure, mentorship contribution and generic lessons, supplement the definition of mentoring which can be defined as a formal process (structure) of advice or support given by a person who has experience and knowledge to another person who is lacking in such experience and knowledge (mentorship contribution) (Arkün Kocadere 2015:1). In addition, mentoring is focused around teaching entrepreneurs in general and does not address individual-specific needs that teach specific skills (generic lessons) (Audet & Couteret 2012:516-517). The majority of the participants of the study reported that the formal intervention was an organised and structured process that assisted them with planning and management, developing goals and visions and provided them with focus that they were able to achieve through particular steps. A formal intervention provides such structure (Desimone et al. 2012:104). One participant confirmed that the formal intervention provided structure and assisted in planning: '… helps you to be organised, to be structured, and to optimise your resources and your talents…. It's (intervention) helped me quantify certain processes in business…. Planning, for example.' (P4, male, incubatee) The participants also referred to the various characteristics of mentorship that they encountered during the intervention process. These characteristics are evident from literature and included receiving idea feedback and development, advice, guidance, encouragement and motivation, and a business world perspective from someone with knowledge and experience (Gordon 2015:7-10;Koopman 2013:3;Mühlberger & Traut-Mattausch 2015:202;O'Flaherty 2003: 1-3). The following quote sums up some of these mentorship characteristics: 'Sharing with us what other successful entrepreneurs that went through this process have done and where they have been … we see that it's possible … makes us believe more and become more motivated. ' (P6, male, incubatee) In addition, most of the incubatees reported receiving generic lessons in which they all attended the same classes, and their one-on-one sessions with their mentor followed the same general process. One participant reported that all incubatees received lectures on the following: 'Introduction into the business incubator and then the business model canvas … on financial stuff like the budget, the statement of financial position and everything, looking at the financial components of the business … on marketing skills, and then that also further in included presentation skills.' (P3, female, incubatee) The data suggest that the intervention did not necessarily teach specific skills to address specific needs of the participants. Rather, the intervention taught skills in a more general sense by teaching the participants how to be entrepreneurs and how to start up and run their businesses, unlike coaching, which according to literature, aims to teach specific skills to address specific needs of the participants (Audet & Couteret 2012:516-517; Centre for Coaching 2015; Crompton & Smyrnios 2011:7). Almost all the coded responses for this theme were responses from the incubatees. Therefore, it is evident that what the incubatees received was synonymous with mentoring in that they took part in a structured and somewhat generic process, which offered several benefits such as idea feedback and support, encouragement, motivation and advice, in addition to receiving a real business world perspective from individuals with industry experience. Thus, it can be concluded that mentoring played a significant role in teaching the participants what it takes to be an entrepreneur and was therefore useful to the incubatees in this regard. Although the incubatees received mentoring, they referred to the intervention support as coaching; this suggests that there is confusion between the two concepts.

Confusing coaching and mentoring
Upon analysis of the data, the researchers found that in the open question asked to define coaching and mentoring, it was evident that four of the incubatees were able to describe the terms mentorship and coaching as separate concepts that are in line with the literature. Mentorship is described as a long-term voluntary relationship in which the mentor takes the mentee 'under their wing' to teach the mentee from the mentor's own experience. The focus is on the overall business endeavour, in this case, the endeavour of starting up a business. On the other hand, coaching is described as an intervention with a more short-term focus with the aim of providing individual support and guiding an individual through a thought-provoking process of self-development (Crompton 2012:50;Kim & Kuo 2015:157;McKevitt & Marshall 2015:264;O'Flaherty 2003:3). For example, one participant explained this difference: 'Coaching … is a sort of intimate instruction … we're talking about a guided experience ... a mentor is someone with industry experience who takes you under the wing to actually teach you the ropes … they don't do it for a profession.' (P4, male, incubatee) However, when the incubatees reported on their actual experience of the support intervention they had received, it was evident that some confusion exists. Of the 111 coded responses regarding the support intervention contribution for incubatees, 72 described mentoring experiences whilst only 39 described coaching. These findings support the literature on the confusion between the definitions and the purposes of coaching and mentoring. Generally, there is a lack of consensus about the meaning of coaching and mentorship, and the two terms are often used interchangeably throughout literature (Crompton 2012:33;Koopman 2013:10-11). Six of the incubatees reported that they believed that there was no difference between mentorship and coaching, for example, when asked if participants had different definitions of the two terms, one incubatee said: 'No, I don't think so. I think a mentor and a coach for me would be quite similar.' (P7, male, incubatee) Interestingly enough, although the four other incubatees could accurately describe the difference between mentorship and coaching, the data suggest that they believe that they had received coaching, when in fact, they mostly received mentoring support. Furthermore, these four incubatees also used the terms interchangeably. The following quote summarises the interchangeable use of coaching and mentoring by an incubatee who was initially able to explain the difference: 'Whether in the form of mentorship or structured coaching … you require coaching … we had private sessions with the incubator mentors or coaches.' (P4, male, incubatee) It can be deduced that there is still some confusion around the difference in meaning of coaching and mentoring support because participants referred to mentorship as coaching and vice versa, even when they believed that they knew the difference. It is possible that confusion stems from the fact that according to participants, the two forms of intervention are almost the same, because both forms of intervention encouraged them to solve problems and do the work themselves. However, according to the literature, coaching differs in the regard that coaching is focused on finding the reason behind the problem (Audet & Couteret 2012:33;Koopman 2013:4), whilst mentoring in this study places more of a focus on improving business activities.

Twenty-first-century
The fourth theme and an unexpected finding that emerged from the coding was that of 21st-century skills. Although participants were not specifically asked about these skills, they were a by-product of the interview conversation. The number of coded responses for this theme totalled 109 responses, making it the third most often occurring theme.
As the name suggests, 21st-century skills are the specific skills needed for survival in the 21st century. These skills include creativity, collaboration, critical thinking, communication skills, social and cultural skills, problemsolving, entrepreneurial skills, and information and technological skills (Allen & van der Velden 2012:12-13;Barell 2010:197;Boyles 2012:42). Participants reported on collaborations, problem-solving, critical thinking and entrepreneurship. These four skills are the sub-themes that make up the main theme of 21st-century skills.
Collaborations result from cooperative encounters that could potentially result in new innovations (Boyles 2012:47-48). Participants reported that they were given the opportunity to share their ideas with other incubatees, with other likeminded individuals at the innovation hub, and with potential investors. Problem-solving requires the identification, interpretation and inquiry (Barell 2010:188;Boyles 2012:51). Participants reported improved decision-making and applying lessons learned during the intervention in their daily lives, for example: '… now I take informed decisions now, very informed decisions…. So I think I will think things through before I decide, and I will be more objective when I do things.' (P12, female, experimental coachee) Participants were able to develop entrepreneurial skills and capabilities needed for the success of their business. These skills are essential to entrepreneurial ability and include the ability to better identify opportunities and increase or improve the risk-taking ability to pursue opportunity (Boyles 2012:42;Nieuwenhuizen & Nieman 2009:9;Wolf et al. 2011:243). Participants reported developing risk-taking ability and the ability to see an opportunity through increased confidence. Finally, critical thinking provides the opportunity to take a step back from a situation and analyse the situation to clarify the learning process (Audet & Couteret 2012:58;Barell 2010:189). Participants' thinking was challenged in this way so that they think more critically. Critical thinking was developed when participants were given the opportunity to think differently, outside of the box and more realistically. One participant reported that the intervention: 'It helps you to just see past the problem and say: listen, what are we trying to achieve?' (P7, male, incubatee) However, it seems that because most of the coded responses emerged from the incubatee group, mentoring contributed to the development of 21st-century skills, more than that of coaching. Nevertheless, all participants benefited from the development of several skills regardless of the intervention received. Literature supports the notion that the development of skills is transferred through knowledge that can be expanded by intervention support which facilitates learning (Anzengruber 2015:33;Kutzhanova et al. 2009: 194-205;Lawton-Smith 2007:2).

Learning
Learning was the final theme identified by the researchers.
All 12 participants reported learning as an outcome of the intervention. Learning contributed 58 of the responses.
Learning is an important reason for seeking support intervention because it assists in decreasing gaps in knowledge and developing or acquiring new skills that will further capabilities (Anzengruber 2015:33;Kutzhanova et al. 2009:194-205;Lawton-Smith 2007:2;Mühlberger & Traut-Mattausch 2015:200). Participants reported learning from people with experience, learning by expanding their knowledge, learning in a more practical way and repetitive and continuous learning. The following quote reports one participant's reason for seeking support intervention: 'I wanted to learn more on how it is in the field, and not necessarily a textbook…. I can read a textbook, so I wanted to hear from someone in the business.' (P10, female, incubatee) It is evident that the support that participants received during the intervention process was supplemented by learning, an important development tool for adult learners who were able to broaden their knowledge horizons and develop new skills. The data show that practical learning was achieved through the classroom experience and one-on-one sessions, confirming that adult learners would prefer to learn from someone who has additional insights and experience rather than learn from a textbook. Based on the findings presented above, the researchers concluded that the support intervention resulted in a definite overlap between mentoring, coaching, 21st-century skills and learning. Figure 2 shows the resulting overlap. The overlap between coaching and mentoring provides evidence that there is a lack of consensus between the two forms of intervention which stems from the confusion in literature and possibly the lack of understanding about the different approaches of the facilitators of the intervention. Furthermore, the overlap also indicates that support intervention programmes may draw from the contexts of other types of support interventions to support or strengthen the process. For example, the 10 incubatees who received mentoring also reported increased confidence and more enhanced emotional intelligence, which are characteristics synonymous with self-development and ultimately coaching. Although coaching and mentoring addressed different issues, both forms of interventions contributed to learning. Learning was achieved through a structured process with a set of steps (mentoring) and through a self-exploration process in which participants took their own steps through the process (coaching). What is interesting is that, all the learning that was gained from the support interventions in this study can be linked to 21st-century skills. The researchers developed the framework shown in Figure 3 to show the link between coaching, mentoring and 21st-century skills, as well as the main benefits reported by the participants.
Another interesting finding in this study is the fact that mentoring, which provided structure that assisted with planning, management and organisation skills through guidance, feedback and motivation from the mentor was largely associated with 21st-century skills, more than that of coaching; this overlap is shown in Figure 2. Mentoring has the ability to quickly transfer and integrate 21st-century skills into an entrepreneurial business (Le Roux 2015:15). Mentoring played a large role in the development of 21st-century skills such as critical thinking, problem-solving, collaborating and entrepreneurial skills, which have become increasingly important for survival in the rapidly changing environment that entrepreneurs are faced with today. Furthermore, and although it was not an intention of the study, the two forms of support interventions contributed to the development of seven of the eight main 21st-century skills. Therefore, the value of coaching and mentoring as support functions in assisting start-ups and novice entrepreneurs, linking governmental goals of creating a new business, can no longer be ignored. However, a clear distinction must be made between coaching and mentoring. Furthermore, developing a business without focusing on self-development is not going to be beneficial in creating successful businesses. The role of coaching can no longer be underestimated and therefore incubatee managers should ensure both functions.

Conclusion
This paper aimed to provide a better understanding of whether coaching is useful as a support function for entrepreneurs and to better understand the benefits derived from the received support intervention. Based on the responses from 12 interviews, the researchers identified five predominant themes by exploring and understanding the support intervention experiences of the participants to determine what perceived coaching support was received. The study discovered that the participants, particularly the incubatees, perceived that they had received coaching support. However, upon comparison to the two participants from the experimental group, it is clear that the incubatees actually had received mentoring support. Therefore, this research offers evidence for the notion that confusion still exists around the concepts of coaching and mentoring (Koopman 2013:3).
In addition, this study found that it was mostly mentoring that facilitated the development of the ever important 21st-century skills. This research illustrated that, regardless of the support intervention, learning was always an outcome, irrespective of whether it was through mentoring, coaching or the development of various skills (Anzengruber 2015:33;Bachkirova et al. 2015:185;Kim & Kuo 2015:157;Kutzhanova et al. 2009:194-205;Lawton-Smith 2007:2;Mühlberger & Traut-Mattausch 2015:220). This research provides valuable insight into the various benefits derived from learning that was facilitated by two separate types of support intervention. The study is one of few pieces of research that explored the effectiveness of coaching for entrepreneurs and showed that both coaching and mentoring were useful to the entrepreneurs of this study and has, therefore, contributed to the literature on both coaching and mentoring, the development of 21st-century skills, as well as the resulting overlap that suggests there might be a need for both mentoring and coaching. This study has provided positive evidence regarding the effectiveness of coaching, given the context of the study.
This research shows that intervention is in fact useful as a support function and, therefore, has implications for consultants, managers and practitioners who can use the empirical evidence provided in this study to select an appropriate form of support intervention for either the development of practical skills through mentoring or selfdevelopment through coaching. Furthermore, those who choose to use support intervention should be aware of the various types and different phases of intervention, as they

Limitations and recommendations for future research
There is no study without limitations and it is the case in this study. Firstly, the sample used is not representative of all entrepreneurs who have received support intervention. Secondly, the results from the two participants who received coaching only support the notion that confusion exists amongst the concepts of coaching and mentoring and it cannot be used to generalise the usefulness of coaching as a support function for entrepreneurs. Thirdly, the majority of the participants in this study were in the start-up phase of their businesses, had not yet completed the intervention programme or were still studying. The implication here is that participants were sometimes unsure of the potential benefits of the intervention, because they may not have yet transferred learning developments from the support intervention into their daily business lives. Therefore, future research should consider expanding the selection of participants from other geographical areas and consider exploring the usefulness of the support intervention across different phases of coaching and incubation, for example, before, during and after the intervention (Bachkirova et al. 2015:187;Kim & Kuo 2015:171;Mühlberger & Traut-Mattausch 2015:217-221). Future research should also consider using participants from different incubation programmes to determine whether the derived benefits are consistent across different programmes (Bachkirova et al. 2015:178). Furthermore, more comprehensive research to explore the usefulness of mentoring in the development of 21st-century skills should be considered.